Refund policy
At The Golden Shelf, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging with all included parts and accessories.
- Be accompanied by proof of purchase or your order number.
Items returned that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Products that have been used or damaged after delivery.
- Items returned without their original packaging.
- Clearance or final sale items (where applicable).
- Gift cards (if applicable).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs of the item and its packaging.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund.
How to Request a Return
To initiate a return, please contact our customer support team before sending your item back.
Email: eb835007@gmail.com
Please include your order number and the reason for your return. Once your request has been approved, we will provide you with return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
If your return is due to an item that is damaged, defective, or incorrectly supplied, we will cover the cost of return shipping.
If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after this period, we recommend contacting your payment provider before reaching out to our support team.
Exchanges
We only replace items that are damaged, defective, or incorrectly shipped.
If you require an exchange, please contact us with your order details and photographs of the item so we can assist you promptly.
Order Cancellations
Orders may be cancelled free of charge before they have been processed for shipment.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us.
The Golden Shelf
Website: https://thegoldenshelf.net/
Email: eb835007@gmail.com
Business Address:
8 Harborough Close
Whissendine, Oakham
LE15 7PB
United Kingdom